- Proactively understand current and future customer requirements
- Commit to delivering these as creatively as possible
- Respond with solutions that are useful, adapted and innovative
- These are our key priorities in day-to-day customer contact
Quality and Professional Excellence
- Put quality first
- Work in a rigorous way
- Strive for professional excellence
- … and stay innovative
- Develop our corporate and personal expertise
These demonstrate our professionalism.
Respect for Others
- Respond to all customer expectations in collaboration with colleagues
- Listen and communicate effectively
- Deliver your commitments to your clients, suppliers and colleagues
- Encourage the personal development of others
These are key principles of our behaviour.
Act Positively and Efficiently
- Act appropriately and quickly
- Emphasise positive action
- Be competitive
- Share ambitious objectives
- Stay confident
- Learn from experience
These are the keys for acting positively and efficiently.
- Think team
- Make openness and concern for others a major part of our daily working life
- Preserve and propagate the Group Fundamentals and Values
This is the way the Group will be successful.