Customer Focus

• Proactively understand current and future customer requirements
• Commit to delivering these as creatively as possible
• Respond with solutions that are useful, adapted and innovative
• These are our key priorities in day-to-day customer contact

Quality and Professional Excellence

• Put quality first
• Work in a rigorous way
• Strive for professional excellence
• … and stay innovative
• Develop our corporate and personal expertise

These demonstrate our professionalism.

Respect for Others

• Respond to all customer expectations in collaboration with colleagues
• Listen and communicate effectively
• Deliver your commitments to your clients, suppliers and colleagues
• Encourage the personal development of others

These are key principles of our behaviour.

Act Positively and Efficiently

• Act appropriately and quickly
• Emphasise positive action
• Be competitive
• Share ambitious objectives
• Stay confident
• Learn from experience

These are the keys for acting positively and efficiently.

Group Spirit

• Think team
• Make openness and concern for others a major part of our daily working life
• Preserve and propagate the Group Fundamentals and Values

This is the way the Group will be successful.