Improving customer service and reducing costs are increasingly important. The anticipated opening up of competition in commercial supply has the potential to make the most fundamental change to the water industry in the UK since privatisation.  In parallel, the industry, regulators and politicians are considering issues on charging and a move towards universal metering.

We are sure that Water Companies have considered the opportunities that increased competition may bring, along with the reasonable concerns over the nature of the transformation required.

The prospect of extended competition represents a step-change in the Industry which offers a great opportunity to those companies that create the right response.

With separation of wholesale and retail operations as an inevitable outcome of the anticipated landscape, a clear understanding of company positioning in the emerging retail market, where margins will be tight and efficiency will be at a premium, is needed. This requires executive team commitment for the right strategy.

The impact of the changes that the industry anticipates, demands a fresh look at how retail operations need to be adapted.  These are:

  • To segment the market more clearly and understand customers better
  • To understand costs and where these occur in the value chain with the objective to reduce these where possible
  • To position the retail services portfolio against customer needs.

Our Expertise

Sopra Group Consultants can help with understanding your strengths and weaknesses and creating the right response. Our Business Intelligence team can help you understand your costs and your customers better, and our Applications Services and Testing Groups can deliver significant efficiency savings in your operating costs. Our experience in applying GIS technologies can support your operations and help your business work more effectively.

Our Experience

We have worked in this sector for many years and some of our clients include: Veolia, Eau de Paris, Scottish Government Drinking Water Quality Unit, Agence de l'eau Artois Picardie, Agence de L'Eau, Agence de l'eau Rhône-Méditerranée et Corse.