Application Management

Sopra Group has partnered with one of the world's largest banks for over 25 years, providing a comprehensive range of IT Services.  We have established a reputation in the Bank for the overall quality and cost-effectiveness of our services and the consistent quality of our personnel.

Sopra Group delivers a broad range of consultancy, testing, development and support services.  In particular, we are proud to have made a substantial contribution to the success of the Bank's integration programme following the acquisition of another key player in the UK financial services sector.

Assignments include:

• Support of client-facing branch applications
• Implementation support services for new products
• Onsite and offsite support of core elements of the Bank's branch applications
• Development and operational support of MIS
• The management and execution of system testing for core business systems
• Development of enhanced testing approaches across the organisation
• Delivery of a specialist Business Intelligence solution to support "Know Your Customers" marketing programmes
• Consultation on test process improvement within the context of a CMMi programme
• The provision of system testing, user acceptance testing and load testing services for the Bank's eCommerce programme
• Specialist testing consultancy, with particular emphasis on the definition of testing strategies and programmes
• Load testing and test process improvement
• The definition of Applications and IT Support Services, Helpdesk processes and SLAs for a new business area within the Bank.

"Whenever Sopra Group is proposed to deliver application developments, provide IT support, provide key staff or consult with us on best practice, we are confident that they will deliver."

Senior Programme Manager