Applications Management

With 65 branches in the UK and 450 worldwide this Specialist Travel Agency was looking for an experienced IT partner to support their key applications.

Using Sopra Group the Specialist Travel Agency was able to increase the reliability of support for its users and free up their internal IT resources to be more business focussed.

Before taking on the support of the applications our consultants carried out a detailed analysis on the systems to isolate any issues and also make recommendations to improve the resilience, scalability and functionality of the applications.  During this process it was identified that one of the Specialist Travel Agency's top priority problems was that the web based sales system became unstable under load and users could be locked out of the system at any time, resulting in lost sales and reduced customer satisfaction.  The issue was quickly isolated and a resolution was provided within 2 days, even before service provision had commenced, providing the Specialist Travel Agency with immediate financial and service benefits.

The Specialist Travel Agency has been able to benefit from the large pool of skills available from Sopra Group to manage peaks and troughs in demand.  The business users are benefiting from a seamless end-to-end service as a result of the support services provided.