Sopra Group and Renfrewshire Council partner for a major initiative to deliver innovative, better and more efficient customer services through the effective use of IT.

Sopra Group, the European IT Services Organisation, today announced that after a competitive tender process Renfrewshire Council has appointed it to be their IT Technical Partner for the Transforming Renfrewshire Programme. The major change programme is designed to help Renfrewshire Council deliver modern, personalised value for money customer services to its citizens.  At the same time the Transforming Renfrewshire programme aims ultimately to deliver savings of £10m per annum through the more efficient delivery of services.

As their IT Technical Partner Sopra Group will be working with Renfrewshire Council to deliver this leading edge programme to tight timescales by providing specialist knowledge and  innovation to deliver business benefit through the enhancement and integration of the Council's web and back-office systems to improve the accessibility, efficiency and effectiveness of IT processes and systems.

To achieve the maximum benefits of online self service Sopra Group will also be providing specialist knowledge to assist Renfrewshire Council to utilise the Citizen Account.  That will provide citizens with a single personal account to enable online authenticated access to services across the Council.

"These are exciting times for Renfrewshire Council.  We are taking forward a £1/4 billion pound investment in community, sport and leisure facilities, schools and housing, at the same as that massive capital investment, we are intent on delivering an equivalent transformation in the quality and responsiveness of our customer service.

 

The signing of this major IT agreement marks an important milestone in the 'Transforming Renfrewshire' programme.  We will make the best use of IT systems to enable us to work more efficiently and creatively across our services.  We look forward to integrating the latest IT knowledge and infrastructure to further improve our services to our customers over the coming years."

Councillor Allan Noon
Convener of Renfrewshire Council's General Management and Finance Policy Board

Sopra Group has been appointed initially for 2 years with a further 1 year optional extension within the terms of the contract.

"Working with Public Sector organisations to help them continue to deliver, and importantly still improve services under the current economic pressures is a challenge.  But it is a challenge we firmly believe we can assist the Public Sector in meeting by using IT effectively.  We are really delighted to be working with Renfrewshire on their transformation programme, they have shown themselves to be really forward thinking and their citizens will see real benefits from their programme."

Alison McLaughlin
Head Of Scottish Public Sector, Sopra Group