Sopra Group's Application Outsourcing (AO) offering brings together 40 years of experience in the planning, building, integration, testing and supporting of IT systems to provide a comprehensive end-to-end solution for the management and enhancement of our clients' business-critical applications.

The aim of our AO service is to achieve customer satisfaction through the provision of an optimised, scalable and industrialised service based on continuous improvement within the context of a flexible partnership model.

Our Service Centres in Edinburgh and Oxford are dedicated facilities that leverage the significant investments Sopra Group has made in people, processes and tools for the delivery of AO services to our clients.

Benefits

Our approach to Application Outsourcing services specifically delivers the following benefits to clients:

Value

  • by working with you to create a joint engagement model that provides seamless, flexible and responsive support for your business strategy
  • by assuming end-to-end responsibility, decision-making and management control of your business critical applications.

Innovation

  • by delivering smarter, through the industrialisation of best practices for delivery and through the adoption of enhanced standards and productivity tools
  • by instituting a culture of continuous improvement at both a strategic and operational level
    price-performance
  • through achieving an optimised global delivery model ("X-shore") to provide the right skills in the right location for the right price
  • by implementing a world-class governance model with an emphasis on risk management and cost control.

Our Experience

We have experience in delivering these services across a number of industry vertical domains and for a broad range of clients such as easyJet, McDonald's, Scottish Prison Service, Guide Dogs for the Blind and F&C Asset Management.

We are recognised by our clients as an organisation which delivers on its commitments, is easy to work with and does what we say we will do with integrity and total commitment to customer satisfaction.