Gaining more control over your company's arrears portfolio whilst maintaining customer relationships is often a key business priority. Responding in a timely and targeted way to changing business needs can have an immediate positive impact on cashflow, profitability and even longer-term company growth. So in today's competitve marketplace, it is increasingly important to select a collections system that offers control and responsiveness, and that can meet your business, operations and IT expectations.
Collections For Lenders
Sopra Group's Collections Suite gives you configurable workflow that automates the allocation of each debt case against pre-defined Categories and Strategies. This allows you to treat each case according to the customer, product, account history and status, or certain tolerances exceeded. When a case requires manual intervention, it is automatically allocated to the work queue of the most appropriate collections team member. Actions agreed with a customer, such as a payment plan, are recorded on the system and monitored for exceptions. Using an approach of 'intervention by exception', the ratio of accounts to collectors improves dramatically.